Job Description

TEAM & ROLE: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.    This role is part of our Content Design team that uses their superpower of empathizing, understanding and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with engineering and product management from the get-go. 

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/     WHAT YOU GET TO DO IN THIS ROLE: 

• You’ll be a key contributor to large, cross-product, projects or initiatives, delivering UX writing needs such as complex content wireframes, content principles, frameworks, and end-to-end tone and narrative mapping 

• You’ll initiate customer, industry, or market research to inform your content work and improve customer experience 

• You’ll define cross-product content strategy, with a focus extending to two or more releases

Qualifications

PREFERRED QUALIFICATIONS:  

• 7+ years of experience in content design, content strategy, copywriting, or related field; B2B experience preferred  

• Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction Design, or other relevant field, or equivalent work experience 

• Excellent verbal and written communication skills, with solid understanding of English grammar, structure, and punctuation 

• Strong knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision)

BASIC QUALIFICATIONS:

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields 

• Experience participating in the complete product development lifecycle of web and/or software applications 

• Experience in user experience design or industry experience (corporate, software, web or agency)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.