Job Description

What you get to do in this role: ****

• Develop, enhance, and support the evolution of partner program & differentiation modules.
• Drive adoption and socialization of Partner Program strategy and roadmap with key stakeholders.
• Create tracking and analytics dashboards to manage and report program success.
• Track and enhance KPIs and success metrics of partner programs.
• Support in partner program messaging to partners and field teams as necessary
• Escalation support from various internal and external stakeholders
• Drive Interlock with Partner Marketing, Partner Operations, Finance, Accounting, and the Alliance and Channel Org.
• Identify needed enhancements and capabilities to help drive partners' adoption and growth.
• Support partner program annual and ad-hoc policy updates which incorporate cross-functional input and objectives.
• Creating/updating program guide, FAQs and other program documentation
• Deliberate with senior Alliances & Channels Ecosystem (ACE) and other cross-functional leaders to evolve program differentiation modules and measurable benefits and KPIs.
• Engage and collaborate with all stakeholders, including internal teams' Go-To-Market, Enablement, Marketing, Legal, Finance, Operations, IT and participant partners.
• Represent ServiceNow across organizations with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility.
• Be the “voice of the partner program” in internal and external partner facing meetings.

Qualifications

To be successful in this role you have:

• BA or BSc in Marketing, Business Administration or Engineering.
• 7 years’ experience working in a partner organization in a program management / alliances / enablement role.
• Experience in working with Reseller, Service Provider or Consulting partner programs is required.
• Experience working in a SaaS / Cloud environment and Alliances/ Partner Programs environment is desirable.
• Experience in differentiation-oriented partner programs spanning sales & solution specializations is a huge plus.
• Proven understanding of channel and sales processes, systems, tools.
• High energy level and a “can do” attitude.
• Strong and collaborative people skills with a win-as-a-team attitude.
• Effective time manager, capable of delivering/executing the tactics on multiple projects on time.
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.
• Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large organization.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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