Qualifications
To be successful in this role you have:
- 2-5 years previous technical training/eLearning/instructional design experience.
- 2-5 years hands-on experience implementing or has participated as an implementation team member for a ServiceNow installation.
- Worked as a successful field consultant in collaboration with partners and customers.
- Background in Risk and Compliance or Customer Service Management or software/field consulting preferred.
- Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language (preferred).
- Experience in Agile or rapid development and quick turnaround of training deliverables.
- Develops and uses graphics, templates, and icons throughout instructional design work.
- Operates with a high performance, Growth-Mindset attitude that results in flexibility, creativity, and wiliness to work independently by displaying dependability and accountability of meeting deadlines and contributing to problem solving.
- Incorporates measurement and assessments into all learning content.
- Constructs quality content for technical training based on industry design standards, processes, and incorporating user and stakeholder feedback.
- Produces artifacts throughout the design process for each course or certification assessment project (Examples include - scoping training request documentation, storyboards, project plans, sprints, scripts, eBooks, course outlines, data sheets and marketing copy.)
- Utilizes effective project management techniques to organize training projects and to ensure quality.
- Communicates to stakeholders and team members with articulate and detailed presentations and ability to effectively lead productive meetings.
- Proven experience in a technical training/instructional design environment required.
- Demonstrates strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
- Demonstrates working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).
- Experience with Learning Management Systems (LMS) and web conferencing applications.
JV19
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.