Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

As a Sr Staff Systems Engineer on the Systems Engineering Team, you will be responsible for leading and managing various initiatives in our Commercial and Federal Systems area serving multiple US federal agencies.

This role will be an integral part of the overall System Engineering team and closely partner with both internal and external teams to manage vulnerabilities, scan results, patching/update/upgrade projects. The role requires broad technical understanding of systems engineering knowledge including operating systems (linux), configuration management, change management, security scans, vulnerability analysis and remediation.

As a Sr Staff Systems Engineer, the position requires participation and partnering with many team across the enterprise to make sure all systems are meeting the company's SLAs for vulnerability and government compliance.

The position requires leading the team in design and formulation of solutions to solve issues and problems, and breaking down potentially large issues into smaller manageable areas for resolution, enforce SLA with other teams, and report status to leadership.

What you get to do in this role:

• Lead team to understand issues currently facing the env and derive long term solutions.
• Follow up those decisions with proper execution / tracking of the effort.
• Partner with stakeholders and customers, help them understand the nuances of the infrastructure with respect to compliance and security.
• Partner with other system engineering subject matter teams for upgrades/updates/patching
• Partner with external teams, such as compliance and security team, to maintain high standards of security to satisfy federal mandates.
• Represent team at architectural and other meetings to discuss matters related to the organization infrastructure
• Create / Update / Enhance documentation and knowledge articles.
• Review, consult and prepare for planned change introduction to ServiceNow environment.
• Analyze the vulnerabilities to ensure they are not false positive and take action to fix the true vulnerabilities

Qualifications

To be successful in this role you have:

• 10+ years of related experience.
• Hands-on experience with large system designs and operations
• Solid understanding of systems engineering concepts and components, such as DNS, Mail, Networking, System OS and hardware.
• Experience with security scanners, vulnerabilities and vulnerabilities resolution
• Experience with programming languages such as java, python or go.
• Experience in cloud environments, such as AWS , Azure or Google Cloud
• Ability to partner with peers who are globally distributed.
• Strong communication skills and empathy for customers.
• Ability to learn new technologies in a fast-paced environment.
• Ability to clarify ideas, problems, and solutions.
• Strong coordination & troubleshooting skills in handling Complex Incidents & escalations.

GCS-23

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $173,800 - $304,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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