Job Description

WHAT YOU GET TO DO IN THIS ROLE:

• Responsible for the creation, deployment and maintenance of ServiceNow Customer Workflow leading practices assets and service offerings including process documents, workshop materials, stories, use cases, etc. 
• Identify areas of deployment process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency of assets
• Liaise with the Product Line Business Unit to ensure leading practice collaboration and alignment, product roadmap input, and overall partnership is in place
• Understand future product release roadmap and its impact to field delivery approach and services offered
• Ability to assess the impact of an upcoming release to existing delivery assets as well as identify the need for new assets to be created, taking into account industry trends and customer needs 
• Enable delivery teams and Partner Managers on new and updated assets
• Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements
• Assist in strategic customer meetings providing deep subject matter expertise.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• CSM experience (does not have to be ServiceNow, could be a ServiceNow competitor product) but CSM industry experience is essential.
• Understand the bigger picture. Its fine being technical but you have to understand the business implications of your decisions. E.g. explain the value of what needs to happen to a VP/CIO
• Self starter and disciplined
• Work with diverse group of people to drive to a common business outcome.  We have to play the role of mediator / facilitator etc between product, sales, expert services etc
• Experience in a Professional Services environment engaging with executive stakeholders, Architects and extended program teams
• Ability to learn technology quickly through instruction and self-training
• Ability to work in an international, fast-growing environment
• Ability to travel up to 10% of the time

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.