Job Description

As a member of the ServiceNow DT White Glove Team, you will interface daily with senior and executives as well as other DT staff members to consistently deliver world-class DT services. You will be the primary DT support contact for ServiceNow’s CEO and his staff.

Support team members are expected to demonstrate an ongoing commitment to ServiceNow values and to exemplify a consistent commitment to excellence. You must be receptive to management direction and coaching to increase your individual and team effectiveness. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, and thrives on adroitly solving users’ technical issues in a timely manner.

ADDITIONAL RESPONSIBILITIES INCLUDE

• Provide excellent customer service and have the ability to diffuse heightened end-user sensitivity
• Provide White Glove assistance to all C-Level Executives
• Support off-site home offices for Executive staff
• Lead projects that advance the capabilities of our Senior Executives and support staff
• Proactively support all technologies used by Executives
• Provide meeting and off-site event support for Executives 
• Be on call for escalated requests occurring during non-business hours
• Effectively provide proactive communications to the stakeholder management, and other IT functional areas
• Advise management of industry shifts and of advancements in technology related to Executives' needs.
• Take ownership of tasks and drive to swift resolution
• Provide technical support, training, and guidance to staff in both local and remote locations
• Troubleshoot software application issues and install operating systems
• Transfer data and rebuild systems (cross-platform)
• Troubleshoot wired and wireless networking issues
• Some travel may be required

Qualifications

• At least 7 years of experience working in IT, including 3 years supporting CxO’s.
• Impeccable communications and interpersonal skills.
• Strong understanding of Mac OS X 10.6 and iOS
• Must have Office365 admin and zoom administration 
• Experience with Windows and mobile computing technologies
• System imaging and deployment tools
• Microsoft Office and Exchange/Outlook knowledge and experience (Mac and PC platforms)
• Experience with remote management systems
• Active Directory Services systems preferred
• Audio and Video Systems knowledge preferred
• Strong critical thinking and task planning skills
• Strong aptitude to learning new technologies
• Strong propensity to work in fast-paced environments with minimal guidance
• Mac certified preferred but not required
• ServiceNow Certification preferred but not required
• CompTIA A+ Certification preferred but not required

For positions in the Bay Area, we offer a base pay of $97,000 - $175,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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