Job Description

What you get to do in this role:

• Create software normalization content that includes software/Hardware library and normalization rules for Software/Hardware Asset Management Content module to help in content normalization service
• Transform the network discovery data into actionable information which can be used for license management
• Aggregate, clean and normalize all software/Hardware identified on the network
• Deciphering software titles, the publisher, the version, the edition, Hardware manufacturer, Model, etc.
• Creating and updating ITAM content related knowledgebase documents.
• Work on high volume data received from customers on a daily basis, analyze them, and map them to appropriate library entities and create normalization rules.
• They may also be required explore (where required) on various software and hardware entities related information required to continuously build our Software and Hardware Library required for ServiceNow ITAM customers .

Qualifications

To be successful in this role you have:

• 3+ years of experience in IT/IT enabled companies working with high quality and aggressive teams including Technical Support, data research area.
• Knowledge of Information Technology
• Excellent written and verbal communication skills
• Proven researching skills
• Should have an eye for the details
• Should be self-motivated and focused in challenging and monotonous work environments.
• Should have good problem-solving skills and should be innovative in approach to solutions
• Should be able to adapt to a highly quality-oriented environment that moves in a very aggressive pace
• Content related: Any experience working in a ITAM Data Content based project is a big plus
• Working knowledge of ITAM tools like ServiceNow ITAM, SNOW, FlexNet, SCCM, MAP, ILMT etc. is a big plus
• Knowledge of various engagement/contract types offered by top publishers like Microsoft: EA, Adobe: TLP, CLP etc. is a plus

For positions in California (outside of the Bay Area), we offer a base pay of $84,870 - $140,130, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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