Job Description

ABOUT THIS ROLE: The Sr. Employee Communications Specialist in the Customer and Partner Organization will lead the creation and implementation of employee communications strategies for the Customer and Partner Excellence organization.

In this role, the ideal candidate will collaborate with global communicators and senior leaders to foster inspiring, effective, and streamlined communication and champion special projects across the company. He/she will work closely with business partners internally and externally to advise on ideal narratives, messaging, and communications strategies with the goal of driving inspiration, engagement, pride, and advocacy.

We're looking for a remarkable writer, editor, and visual communicator – a true strategic business partner who understands how to translate business priorities into engaging, inspiring content and experiences! In this newly created role, the ideal candidate will serve as a key advisor to leaders across the Customer and Partner organization while reporting into the Employee Communications team.

WHAT YOU’LL LEAD:

• Partner with cross-functional team members to develop and implement employee communications strategies in a timely, relevant, and engaging manner.
• Create overarching communications strategies and messaging for senior leaders.
• Identify and leverage trends, stories and business milestones for storytelling purposes, working closely with business leaders to bring employees along on business transformation journeys.
• Implement strategic, innovative and engaging communications that build on and enhance ServiceNow’s purpose, culture, and strategic priorities.
• Produce creative, relevant stories rooted in company priorities; continually looking at communications holistically to distribute content that drives engagement for the Customer & Partner organization.
• Partner across Corporate Communications team to coordinate and advise on leader involvement in employee events, external speaking, and media engagements.
• Partner with global employee communications team to execute cultural and social activations to increase awareness and understanding of company priorities and cultural values initiatives.
• Moderate employee channels and constantly work to create authentic and engaging digital moments that help connect our Customer Outcomes leaders with employees around the world.
• Support the deployment of business and organizational change initiatives, by developing strategic communications campaigns to educate, inspire and drive behavior change.
• Work closely with business leaders and brand colleagues to develop visually compelling presentations and content for a variety of channels and mediums.
• Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Minimum 3-5 years project/program management experience.
• Bachelor’s Degree or background in English, journalism, marketing, communications or related field.
• Proven experience in managing multiple large programs/projects in an enterprise environment.
• Excellent communication, problem solving, conflict/resolution management, active listening, time management, and interpersonal skills required.
• Creative, visual storytelling with an eye for detail and a great sense of humor.
• Strong project management and stakeholder management skills.
• Demonstrated consistent ability to lead cross-functional teams and deliver solutions while mitigating or removing hurdles/obstacles.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.