Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Principal Technical Consultant/ Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integration Consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps.

What you get to do in this role:

• Devising and reporting on integration development plans and strategies.
• Developing asynchronous messaging architectures, rule-based systems, and network architectures.
• Coordinating activities with other developers to ensure that integration projects are completed on time.
• Formulating strategies and designing architectures for systems integrations.
• Ensuring that best practices in integration processes are followed by the organization.
• Checking and correcting conflicts in data configurations and overlaps.
• Maintaining the integrity and smooth functioning of the company's integration architecture.
• Analyzing and improving current system integrations and migration strategies.
• Identifying, debugging, and advising on system errors or architecture issues.
• Assisting with the management of organizational databases and retrieval systems.

Qualifications

To be successful in this role you have:

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies
• Extensive ServiceNow Integration Hub Spokes and App development experience
• Experience with architecting systems integrations and creating complex high level architecture diagrams
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Act as a technical lead on any engagement
• Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Strong Javascript skills with practical experience
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Experience with data management, database design, and database concepts
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven team builder with the ability to mentor and develop talent
• Analytical and problem-solving abilities
• A keen eye for detail and the ability to spot and fix errors in complex code
• Ability to perform tasks independently
• Good presentation and report-writing skills
• Up to 30% travel annually

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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