Job Description

The Platform Security Business teams are responsible for overseeing revenue-generating security products that enhance customer experiences by extending core security mechanisms within the platform's framework. The Data Encryption team operates under the umbrella of the Platform Security Business, utilizing fundamental cryptography principles to craft a range of innovative products. Noteworthy among these offerings are Edge Encryption, Code Signing, Cloud Encryption, and Column Level Encryption Enterprise, each serving distinct security purposes.

Edge Encryption functions as a reverse proxy, strategically installed by customers within their networks. It acts as a protective barrier, encrypting sensitive data before it even reaches the ServiceNow applications housed in our datacenters. Meanwhile, Code Signing facilitates essential workflows and APIs, establishing a web of trust among various components of the ServiceNow ecosystem. Our Cloud Encryption solution stands as a sentinel for data at rest, ensuring comprehensive encryption for all forms of customer data, SQL-based or otherwise. The keys to this encryption are placed firmly in the hands of our customers, who exercise full control over their lifecycle. In addition, the Column Level Encryption Enterprise feature contributes key protection and lifecycle management for field-level encryption within applications. Our revenue-oriented approach drives us to consistently engineer cutting-edge security capabilities, while remaining open to fresh opportunities that empower our customers in their pursuit of robust security measures.

Presently, we are seeking a seasoned Senior Software Engineering Manager to join our ranks. The ideal candidate possesses a strong background in crafting data security features for cloud-based services. Crucially, this individual should adeptly manage teams of skilled engineers, driving them towards the delivery of premium-grade security products. The goal is to achieve enterprise-level quality while adhering to our meticulously planned product roadmap.

If you share our passion for enhancing data security within cloud environments and have the expertise to guide talented teams towards excellence, we invite you to explore this exciting opportunity further.

What you get to do in this role:

• Work with product management, product design, QE, release, support, and development teams to create high-quality solutions.
• Manage product development team along with their daily activities including, but not limited to reviewing and contributing to - requirements, design, implementation, testing and release.
• Manage departmental resources, staffing, mentoring, and developing a best-of-class engineering team.
• Analyzing and understanding customer’s needs to collaborate with product management to come up and maintain active product roadmap.
• Helping the product support team resolve customer issues.

To be successful in this role you have:

• Experience managing employees who require little oversight in completing assigned work.
• Experience in providing direction, delegate assignments, and support to accomplish tasks with their team.
• Experience with open-source tools and agile development environments.
• Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
• Ability to understand broad concepts and use those concepts to understand and develop solutions for complex problems.
• Experience completing projects based on company priorities, context, risks, and desired outcomes.
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g., programming languages and tools, network design, functional design, algorithms, patterns, design, and development, etc.).

Qualifications

• 10+ years of experience with technologies similar/relevant to ServiceNow and advanced coding skills with high-quality results.
• 8+ years of people’s manager experience managing engineering team(s).
• Degree in computer Science or related area.

Nice to have:

• Experience and background in data encryption technologies.
• Hands on coding skills.
• Experience in managing managers or team leads.

RM23
FD21

For positions in California (outside of the Bay Area), we offer a base pay of $156,420 - $273,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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