Job Description

WHAT YOU GET TO DO IN THIS ROLE:

• Coach managers and HRBPs through performance management situations and provide guidance on best practices
• Manage investigations as necessary
• Implement consistent ER processes across the enterprise, including trainings and case management tools
• Partner with HRBPs and Global Employment Law group to drive consistent performance management and design initiatives geared toward improving the employee experience
• Provide objective insights into employee relations matters to our HRBPs and HRGs to drive consistency globally
• Provide subject matter expertise related to implicated employment laws on a situational basis
• Act as a liaison between the HRBPs and global COEs to ensure that HR programs are aligned with internal client needs
• Provide HR policy, process and/or program advice and coaching to HRBPs and managers, when appropriate
• Assist in driving communication and sharing of best practices across the HRBP team to facilitate continuous improvement
• Assist in specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce reductions, when applicable
• Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs
• Identifying and leading learning & development initiatives
• Providing DIBs insights into day-to-day initiatives and programs
• Looking at greater process improvements w/ current GT processes in place i.e. extensions of building out living documentation related to GT philosophies for sustainability/scale purposes

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Have experience handling a variety of ER issues that run the gamut from performance improvement to full blown investigations
• A love of investigating and getting the root of problems with no clear solution
• Desire to become an employment law expert
• Ability to maintain objectivity in the face of glaring allegations
• Excellent interpersonal, facilitation, presentation and negotiation skills
• Ability to manage own time and workload, juggling conflicting priorities
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)
• Ability to work effectively under pressure in a fast-paced environment
• Possess confidence in handling ambiguous and fluid situations
• Good understanding of cultural and geographical differences and practices

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

WORK PERSONAS

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

REQUIRED IN OFFICE

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

FLEXIBLE 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

REMOTE

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.