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Product Content Internship (Technical Writing Intern, Technical Editing Intern)


Product Content Internship (Technical Writing Intern, Technical Editing Intern)

San Diego, CA
  • Responsibilities

    Job Description


    We are the Experience Organization (EO)! We are made up of Product UX Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.

    We are successful because of the collective minds of diverse individuals within the Experience Organization, contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.

    We are looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the U.S. across various business functions.

    Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to LinkedIn Learning online and dedicated Summer Coach to further grow their careers with us!

    Learn more about our team here


    Here’s what recent EO interns had to say about working at ServiceNow:

    • “I got to work on real projects and was able to directly add value to existing products, and see my work go live in a release!”

    • “We had regular one-on-one meetings, where we talked about my progress and if I needed any additional help.”

    • “I really enjoyed the flexibility and independence my manager gave me. I was able to be more creative and perfect my craft along the way.”

    • “I was really glad to have important work directed my way rather than a bunch of busywork and leftover tasks”

    • “Face-to-face exposure to senior execs and having candid conversations to learn about the company, helpful team, autonomy to learn and drive my own projects”

    • “I've formed relationship during the summer that I know I will maintain throughout life. Putting yourself out there and letting your ambition shine results in the most rewarding experiences”



    • Creating product documentation for end users and system administrators
    • Learning to author in a variety of environments, primarily DITA/XML
    • Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
    • Working closely with multiple development teams in an Agile environment
    • Conducting peer reviews of documentation
    • Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)


    • Contribute to terminology development in English
    • Align English and target language terminology in Acrolinx and XTM (a translation management system).
    • Propose solutions to terminology and grammar issues in Acrolinx that writers or editors report
    • Daily responsibilities will depend on your background and may include working in applications such as: Now Platform, Oxygen, Eclipse, Acrolinx
    • Create a project related to the tools and processes within the editing team and supervised by a staff editor
  • Qualifications


    • PURSUING A BACHELORS OR MASTER’S DEGREE in Liberal Arts, Communications, or related field
      • Able to work full time for 12 weeks during the summer (May – September)
    • Can provide a solid writing sample demonstrating your ability to research, analyze, and apply critical thinking to a subject or sample web pages or other multimedia communications project. Along with a summary of how the project was created and the deadline for the work. (For samples that were the result of a team effort, please indicate what specific area is your original work.)
    • Ability to learn highly technical products quickly, using pre-release software and internal documentation
    • Ability to obtain information through research, interviews, and experimentation
    • Passionate about writing and have a strong conviction to improve the writing of others
    • Explain technical concepts in clear and concise prose
    • Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
    • Experience working in markup languages such as DITA, HTML, XML, or SGML


    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.