Job Description

WHAT YOU GET TO DO IN THIS ROLE:

When you join the PlatformX technical program management team you will work side-by-side with some of the most innovative and collaborative product and technology leaders. You will be supporting the teams in all aspects of their operation to ensure successful development and release of these cutting-edge technologies.  A major part is helping to identify and improve areas of process, approach, structure, or information flow that are holding the team back from getting to success easily. You will play a major role in successfully delivering the latest technologies that will help ServiceNow scale and grow.

• You will partner with Engineering Managers and Product Managers to plan and prioritize work
• You will be working with Stakeholders to understand requirements and negotiate solutions to issues
• You will drive process improvements toward the consistent successful delivery of working product
• You will be engaging the teams on multiple levels of planning and execution from release, to milestone, to sometimes even sprint-level
• You will identify and manage cross-team collaboration and dependencies
• You will be removing impediments to delivery of the initiatives
• You will support the teams internal and external visibility to progress, status, timelines, risks and achievements

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

We need someone who is process-oriented, results driven, and able to drive the software release process and collaborate to build the roadmap for the future. The key to success is the ability to be a flexible thinker and outstanding communicator who is comfortable working cross-functionally to develop and manage rigorous, well-communicated deliverables. In this role, you will drive delivery and capability excellence through the design, development and delivery of solutions and services.

• Build strong, trusting relationships with development teams, product management, stakeholders, and cross-functional development groups
• Proven ability to lead through influence
• Ability to work effectively in both strategic and tactical spaces
• Strong critical thinking and problem-solving skills
• Excellent organizational skills to be able to coordinate complicated efforts and environments
• High emotional intelligence to effectively manage a diverse team working in different environments
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation
• Demonstrated competence in key program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management and predictive metrics
• Encourage, support, and guide continuous improvement of the team, its products, and processed
• An orientation for execution with a strong process and metrics focus
• Clearly communicate changes/requests to the team and status/compromises to stakeholders

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.