Job Description

TEAM

The Release Program Management team takes large, company-wide, highly visible programs from vision to release. We facilitate ServiceNow’s overall release process through key partnerships with technology and business stakeholders. We work hard to ensure high quality on-time releases that delight our customers.

ROLE

As a Staff Technical Program Manager with a focus in Data Analytics, you will provide actionable insights and recommendations for improving our Release processes and quality.  You will present your recommendations to senior leadership and drive the “follow through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners.  Each day you will exercise key skills such as conflict resolution, cross-team collaboration, as well as asking and answering questions with precision.

What you get to do in this role:

• Apply statistics and data modeling to gain actionable business insights for our release programs
• Develop critical KPIs and build core operating dashboards to visualize insights and drive improvements
• Streamline the development and maintenance of our team reports and dashboards
• Identify and help resolve issues with data quality
• Develop the overall prioritization, milestones, deliverables, and success criteria for your programs
• Identify and mitigate risks throughout the schedule
• Coordinate the day-to-day activities required to deliver a high-quality product on time
• Host regular release meetings and deliver crisp status updates to all stakeholders
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Qualifications

In order to be successful in this role, we need someone who has:

• 12+ years’ experience in data analytics and project/program management running large cross-functional initiatives
• Bachelor’s degree or equivalent experience in Statistics, Mathematics, Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field
• Strong data analytic skills required
• Experience with Big Data, Python, Statistical Applications and Tableau
• Preferred knowledge working with ServiceNow Reporting
• PMP and Agile certifications desired
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JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.