Job Description

ROLE

We are seeking a Technical Product & Solutions Marketing Manager to support the creation of marketing content that will help prospects and customers understand what is possible with ServiceNow’s solutions.  We need someone that is an action-oriented contributor who can build unique, compelling, highly technical content to help us grow our market presence.

You must be able to thrive as an individual contributor as well as influence other marketing and technical professionals to promote and integrate the value of product specific solutions across the entire ServiceNow portfolio.

What you get to do in this role:

• Contribute to a world-class technical product & solutions marketing (TPSM) function by delivering technical marketing content for ServiceNow’s solutions
• Define and execute TPSM deliverables including but not limited to technical marketing collateral, videos, demos, sales enablement trainings, presentations, sales tools, marketing events and campaigns
• Develop cool and compelling killer content, including short videos, web content, demo narratives, and event presentations, all aligned to the core value proposition and messaging for ServiceNow’s Customer Workflow solution offerings
• Support TPSM programs and administer the cross-functional implementation of the plan such that sales teams, field marketing and partner organizations are properly informed about all technical and thought leadership content
• Partner with product management, solution consulting, product marketing, and product line sales to achieve a shared understanding of ServiceNow’s Customer Workflow markets and desired product direction for ServiceNow
• Present technical marketing content to internal and external audiences, including ServiceNow’s Knowledge Conference and industry tradeshows
• Engage customers, partners and analysts in online communities and social media, leveraging your technical marketing and thought leadership content

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Qualifications

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• 5+ years of experience in technical product marketing, sales engineering, product management or solution consulting in one or more of these market areas: Customer Service Management, Field Service Management, IT Operations Management or CRM software industry
• Proven technical and marketing skills, including the ability to customize solutions, facilitate product demonstrations and effectively communicate value propositions and key differentiators
• Strong technical aptitude to build and maintain commanding knowledge of ServiceNow’s Customer Workflow products and solutions
• Experience with technologies such as Camtasia, ScreenFlow or DemoEasel 
• Strong written and oral communication skills, excellent storyteller
• Exceptional people skills to interact with executives, colleagues, cross-functional teams, partners, and customers
• Bachelor’s degree or equivalent experience
• Knowledge of ServiceNow platform preferred but not required

Up to 20% travel

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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