Job Description

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

We have a growing product, engineering and design team, and as the AI Platform Architect, you will play a major part in enabling the next generation experiences powered by AI products on the Now platform. We need your help in building and making available an amazing range of solutions to our employees, customers, partners, and more. If you are technical, comfortable with ambiguity, motivated by a fast-paced, highly collaborative, and entrepreneurial environment, and have a knack for building alignment between multi-disciplinary yet integrated teams across various priorities, then we are looking for you!

What you get to do in this role:

· Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes.

· Manage the process (and create one if it does not exist) to drive backlog grooming and prioritization, identifying dependencies & sequencing the deliverables, and securing cross-functional teams’ commitment.

· Develop plans and help the teams stay on track by monitoring and providing on-going visibility to program status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders.

· Anticipate and aggressively remove obstacles that slow down or prevent program teams from delivering on program outcomes.

· Manage new and existing technologies integration

· Create a collaborative team environment that fosters creativity, speed, innovation, and learning.

· Be a thought leader who can help accelerate the capabilities delivery and challenge others to change.

Qualifications

To be successful in this role you must have:

• Bachelor’s degree in computer science, engineering, or a related technical discipline.
• 8+ Years of technical program management experience managing complex cloud-native products, applications, and platforms
• Experience and understanding of ServiceNow Platform AI products – Predictive Intelligence, Virtual agent, Automation discovery , AI search.
• Deep understanding of Systems Engineering principles in product development
• Prior experience with developing and delivering technology projects or products
• Experience managing projects across cross functional teams in multiple geo-locations, building sustainable processes and coordinating release schedules
• Expertise in rapidly standing up processes and collaborative platforms like Share point, and building reports and dashboards
• Ability to learn fast and master technical subjects and technologies relevant to the program.
• Strong planning, scheduling, and organization skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast paced, dynamic, and fun team environment .
• Team player attitude and willingness to work across the organization and company to continue improving the way we serve our customers.

Preferred Qualifications/Skills:

• Master’s degree in computer science, engineering, or a related technical discipline.
• Experience working directly with machine learning technologies, statistical systems, or big data platforms
• Basic knowledge and some exposure to Generative AI landscape and Large Language models highly desirable
• Prior experience with ServiceNow products and/or processes
• Proven results from establishing and optimizing software engineering processes for different organizations/environments
• Experience in a start-up environment is beneficial.

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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