Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

The Transformation Office partners with our CDIO, Chief Transformation Officers, and Digital Technology SVPs on our 360-degree approach to customer, partner and internal employee engagements. The team collaborates with senior leadership across the company to create long term trusted relationships with key customers, accelerate our scale to $16B+ and help make ServiceNow the best place to work.

Role
This is an extraordinary opportunity to partner daily with our Customer Advocates to elevate CxO engagements, increase wallet share, and help drive thought leadership.

What you get to do in this role:

• Work on special projects across Customer Strategy and Business Operations which may include:
  • Optimize the process for the Customer Advocates and C Suite in preparing for customer engagements: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, research (industry, accounts, events) etc.
  • Deepen strategic customer/partner relationships: work with the Sales and marketing organizations to proactively engage top customers and partners, coordinate events, develop nurturing campaigns, follow up on key customer activity etc
  • Help define how slides and visuals will enhance a narrative or customer story
  • Develop key metrics and capture and analyze data to continuously improve impact of the C Suite customer engagements
  • Contribute to codification and sharing of best practices
  • Opportunity to citizen develop on the ServiceNow platform to drive further process automation in digitally managing our book of business

The work location of this role can be remote (depending on state) or in San Diego, CA, Atlanta, GA or Boston, Mass. More details will be shared during the interview process.

This position is not eligible for employer based sponsorship.

Qualifications

Currently enrolled as a full time student currently pursuing an MBA degree and returning for a final term or year following the summer internship. Your graduation date must be no earlier than December 2024.

· 3+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud / enterprise SaaS / software industry

· Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible

· Collaborative team player who is also an independent thinker

· Executive presence, excellent verbal and written communication

· High energy, strong work ethic, disciplined execution skills

· Proficient with PowerPoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity tools

For positions in California (outside of the Bay Area), we offer a base pay of $47.82/hour, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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