Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Be part of the team that builds, improves, and maintains solutions for our employees, where Workday HCM as system of record and ServiceNow as primary system of engagement play starring roles.
• Combine your strategic thinking and deep HR Technology domain expertise to tackle complex business problems by breaking them down and designing creative, effective solutions, all while never losing sight of the big picture.
• Leverage your deep Workday HCM expertise (Core HR, Time Tracking, Absence Management, Payroll Interface, and WD integrations) to shape the future. Take full advantage of our WD investment in a way that scales for the future and flows seamlessly with our internal instance of ServiceNow.
• Contribute to a Community of Architects. Drive efficiency and data consistency across employee experiences. Partner with other Solution Architects, Technical Leads, and Enterprise Architects across domains to ensure that we are aligned with shared business objectives and Digital Technology standards. Represent new approaches with Architectural Review Board (ARB).
• Collaborate with a variety of partners. Work with internal-facing Product Pods and business stakeholders to deliver connected experiences that put the employee at the center, ranging from strategic initiatives to more immediate technical needs. Use your excellent communication skills to understand needs and influence positive outcomes with fellow technologists, business stakeholders, executives, and end users.
• Technology thought leadership. Keep up with changes in the landscape (ex. emerging functionality from future WD releases). Partner with Technical Product Managers and product-based pods to drive and consult on key business initiatives, enabled through new or existing functionality. Run and contribute to design reviews to ensure that we’ve considered all the different angles and are implementing the best solutions for our employees.

Qualifications

To be successful in this role you have:

• BE/M Tech degree in Information Systems or related discipline; Advanced degree a plus.
• 8+ years of experience working in the HR technology ecosystem with advanced technical, knowledge of Workday:
  • Core HCM, Security
  • Adv Reporting, EIBs and calculated fields.
  • Time Tracking
  • Absence Management (global time off, LOA, etc)
  • Advanced Compensation
• Advanced working knowledge of business process redesign principles, tools, and techniques.
• Excellent verbal and written communication skills. Comfortable with variety of stakeholders (business and technical, executives as well as end-user)
• Ability to lead and work collaboratively within a business unit team and have strong influencing skills.
• Capable of managing multiple priorities and complex tasks in a dynamic work environment
• Highly motivated and driven, with keen attention to detail and the ability to multitask in a self-managed environment.

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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