Job Description

We are always looking for passionate individuals to lead the experience design, user research, and product content for a portfolio of customer solutions. You will be part of the growing, world-class Experience Organization (EO) which creates new and compelling experiences for ServiceNow – enabling people around the world to get work done better than ever before! 

WHAT YOU GET TO DO IN THIS ROLE: 

• Directly manage and mentor 3-4+ designers 
• Bring a consumer design eye to the UX of our enterprise platform 
• Drive elegant experiences founded on world-class UX and UI practice for multiple platforms and for an extensive range of products  
• Collaborate cross-functionally with platform design, product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps
• Drive solving UX problems through visual design that are well-defined or ambiguous in nature 
• Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance 
• Drive the growth of user-centric, collaborative, and contribution cultures across the different business units and how visual design affects those principles 
• Ensure there is written/visualized detailed documentation for both new and existing products, that focus on detailing proper usage, interactions, and visual specifications for a broad audience of designers and engineers

Qualifications

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS: 

• Minimum 3 years of experience managing or leading design teams 
• Strong leadership and passion to grow and mentor people 
• Minimum 7 years of experience in UI Design and/or Interaction Design 
• Experience with creating, managing, and enforcing a style guide or design system  
• Experience creating visual design that meets product, marketing, and engineering requirements in a cohesive, systematic, and user-focused manner
• Excellent communication, presentation and interpersonal skills  
• A portfolio of work samples representing your work and approaches

BONUS POINTS 

• Enterprise product design experience 
• An understanding of front-end development 
• Experience working with global collaborators across time zones

We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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