The State of Wisconsin DOA is looking for one (1) CRM Integration Architect III

Top Required Skills & Years of Experience:

Hands-on ServiceNow development experience with multiple implementations. (5+ years)

Proven experience as a lead developer or technical lead on ServiceNow projects. (5+ years)

Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. (5+ years)

Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS. (5+ years)

Nice to Have Skills:

Experience with Agile/Scrum delivery methodologies.

Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).

Knowledge of ITIL/ITSM processes and frameworks.

Ability to interact with senior leadership and business stakeholders to provide technical guidance.

Interview Process: via Teams

Onsite or Remote? Candidates must be WI residents or willing to relocate prior to start date at their own expense. 100% remote within the State of WI.

Project details (project overview, who the contractor will work with, soft skills needed, etc.):

We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.