Need Arizona Local Only

100% Onsite

City of Phoenix -Posting ID# 142681- ServiceNow Configuration Specialist

We're looking for a detail-oriented ServiceNow Configuration Specialist to configure the ServiceNow platform based on templates created by our Process Improvement Team, ensuring it meets our organization's specific needs without extensive customization or programming.

Key Responsibilities:

Configure ServiceNow according to predefined templates and guidelines from the Process Improvement Team.

Adjust configurations to meet specific organizational needs.

Work closely with the Process Improvement Team to understand and apply template nuances.

Improve SharePoint functionalities to enhance user experience and system performance.

Facilitate the transition of information from SharePoint to Microsoft Teams.

Provide user support and troubleshoot issues related to ServiceNow and SharePoint.

Maintain documentation for configurations and processes.

Monitor system performance to ensure everything runs smoothly.

Qualifications:

Experience configuring ServiceNow.

Understanding of ServiceNow and SharePoint architecture and functionalities.

Excellent problem-solving skills and attention to detail.

Ability to work collaboratively with cross-functional teams.

Effective communication skills, both verbal and written.

Familiarity with Microsoft Teams and its integration with SharePoint.