Job Description

What You’ll Be Doing

Designing Citizen-Facing Solutions

• Shape and configure capabilities within ServiceNow that support service intake, case routing, and multi-step processes used across public programs.

• Develop tailored flows, logic, and data integrations that allow government systems to communicate seamlessly.

• Create user-friendly portals and guided experiences for both community users and agency employees.

Delivering End-to-End Implementations

• Work directly with business owners to translate service requests and operational needs into platform configurations.

• Build features that support proactive or automated service interactions, improving visibility for constituents.

• Engineer solutions that meet long-term stability expectations, scale for high-volume usage, and align with regulatory guidance.

Systems Integration & Ongoing Enhancements

• Connect ServiceNow with internal and external platforms including CRMs, ERPs, legacy applications, and data hubs.

• Support existing implementations through debugging, optimization, and expanding module capabilities.

• Maintain structured documentation across all configurations, custom components, and workflow designs.

Platform Governance & Quality

• Apply development patterns that align with ServiceNow’s recommended framework.

• Build solutions with attention to public-sector requirements—security, accessibility, audit readiness, and data protections.

• Participate in peer reviews and help shape development standards for the team.

Who Succeeds in This Role

• Experience building or configuring CSM or Public Sector solutions on the ServiceNow platform.

• Solid understanding of the platform ecosystem: tables, architecture, APIs, integration patterns (REST/SOAP), and data structures.

• Comfortable coding with JavaScript, working with Glide APIs, Flow Designer, IntegrationHub, and similar components.

• Familiar with user permissions, access controls, and overall platform security posture.

• Experience tailoring Service Portal interfaces or creating custom widgets.

• Typically 3+ years working hands-on with ServiceNow development.

• Background in integrating ServiceNow with outside systems through API-based communication.

• Exposure to platform updates, instance health checks, or system maintenance is beneficial.

Bonus Skills

• ServiceNow CSA certification.

• Familiarity with Agile/Scrum delivery environments.

• Understanding of government service models, resident engagement workflows, or public program operations.

Additional Information

Why Join Us?
InstantServe offers a dynamic work environment where you can make a significant impact on the healthcare industry. We provide competitive compensation, opportunities for professional growth, and a supportive team culture. All your information will be kept confidential according to EEO guidelines.