ServiceNow Engineer – Enterprise Architecture (EAP / APM)

SMART TECH SKILLS LLC

ServiceNow Engineer – Enterprise Architecture (EAP / APM)

Marlborough, MA
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Role Overview

    We are seeking a highly experienced ServiceNow Engineer to support a critical Enterprise Architecture initiative focused on implementing and maturing ServiceNow Enterprise Architecture (EAP/APM) capabilities.

    This role will play a key part in strengthening platform maturity, improving data alignment, and increasing portfolio visibility across applications, technologies, and business services. The ideal candidate brings both architectural leadership and hands-on engineering expertise within the ServiceNow platform.

    Key Responsibilities

    Architect and implement ServiceNow Enterprise Architecture (EAP/APM) solutions

    Configure and operationalize:

    Application Portfolio

    Technology Portfolio

    Information Portfolio

    Align Enterprise Architecture frameworks with CMDB and CSDM

    Drive CMDB architecture, governance, and data quality

    Realign existing data and processes to CSDM standards

    Implement and manage Service Portfolio Management, including:

    Business Services

    Technology Services

    Service Offerings

    Support Digital Portfolio Management (DPM) initiatives:

    Demand management

    Investment alignment

    Strategic prioritization

    Build and support integrations using:

    REST / SOAP APIs

    Data transformation and ETL patterns

    Develop solutions using:

    JavaScript scripting

    Scripted APIs

    Workflows and Flow Designer

    Support Service Mapping (tag-based preferred)

    Work with foundational ServiceNow data:

    Users, Groups, Companies, Locations

    Required Qualifications

    Proven hands-on experience implementing ServiceNow APM / EAP

    Strong expertise in:

    CMDB architecture and governance

    CSDM implementation and alignment

    Experience operationalizing EA frameworks within ServiceNow

    Solid understanding of service hierarchy and lifecycle

    Strong ServiceNow development experience (JavaScript & platform APIs)

    Hands-on experience with integrations and data management within ServiceNow

    Preferred Qualifications

    Experience with enterprise-wide Enterprise Architecture transformation initiatives

    Experience implementing multiple ServiceNow modules

    Exposure to:

    Governance frameworks

    EA maturity models

    This is a remote position.