Collaborate with clients to understand their needs and develop solutions that meet their requirements within the ServiceNow framework or partner with Enterprise Architecture to suggest alternative platforms
Design and implement solutions that are scalable, flexible, and easy to maintain to include leading proofs of concept for new
Build integrations between ServiceNow and other enterprise systems using iPaaS (like Mulesoft), APIs, web services, MID servers, and ETL tools
Provide technical guidance and support to project teams throughout the project lifecycle, to include working with ServiceNow support and other technical teams to address and resolve critical issues; work with cross-functional teams to ensure that solutions are integrated with other systems and processes
Create comprehensive technical documentation including architecture diagrams, configuration guides, and development standards
Stay up to date with emerging technologies and industry trends related to ServiceNow solutions (IRM, HRSC, ITAM, ITOM, ITSM and more)
Qualifications:
Minimum seven years of recent experience in solution architecture, with a focus on ServiceNow including extensive experience in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM and more)
Bachelor's degree from an accredited college or university in computer science, information technology, or a related field is preferred; ServiceNow CAD (Certified Application Developer) and one or more CIS (Certified Implementation Specialist) certs required and CTA (Certified Technical Architect) or CMA (Certified Master Architect) strongly preferred
Experience in supporting business solutions hosted on ServiceNow from a developer or administrator perspective, inclusive of the challenges associated with upgrades, integrations, and operational support
Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data
Proven familiarity with ServiceNow and other technology platforms commonly used to service core business functions
Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.