Role: ServiceNow IRM Onsite Technical Engineer / Developer Location: Onsite in Charlotte,NC 40 hours per week Experience: 14+ years
ServiceNow CSA, CAD, or CIS-IRM / Risk and Compliance certification preferred
Top Skills Required :
Job Description/ Responsibilities
• Configure and develop ServiceNow IRM/GRC capabilities supporting the Archer-to-ServiceNow migration and modernization effort. • Collaborate onsite with AMEX technical stakeholders on technical story elaboration, implementation planning, workflow design, and solution validation. • Build POCs and rapid prototypes to validate technical approaches and accelerate delivery decisions. • Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows, integrations, reports, and dashboards. • Support REST/SOAP integrations, IntegrationHub, import sets, transform maps, migration validation, and technical defect resolution. • Participate in Agile ceremonies, estimation, code reviews, unit testing, system testing, deployment, and hypercare. • Coordinate closely with the offshore technical pod and technical lead to maintain consistent implementation standards and delivery continuity.
• 12-14+ years of ServiceNow configuration or development experience. • Hands-on ServiceNow IRM/GRC implementation or technical configuration experience. • Strong JavaScript and ServiceNow scripting experience. • Experience with Flow Designer, IntegrationHub, REST APIs, Business Rules, Client Scripts, Script Includes, UI Policies, reports, and dashboards. • Ability to work directly with client technical stakeholders in an onsite delivery setting. • Experience supporting Agile technical delivery, testing, deployment, and production stabilization. • Minimum 4 years experience in cloud environments (AWS, GCP, OpenShift, or comparable private cloud).
Team context: 1 of 3 onsite technical engineer positions on a 13-member ServiceNow IRM technical delivery pod (3 onsite + 10 offshore) supporting AMEX's Archer-to-ServiceNow IRM migration.
• Experience with Claude or related AI-assisted development/engineering tooling - highly preferred. • Based in North Carolina or able to support onsite delivery in North Carolina - highly preferred. • Archer-to-ServiceNow migration or broader GRC platform migration experience. • Financial Services and regulated-enterprise delivery experience. • ServiceNow CSA, CAD, or CIS-IRM / Risk and Compliance certification preferred.