ServiceNow ITOM SME (GCP Event Management)

• Configure and maintain ServiceNow Event Management capabilities for GCP observability use cases.
• Implement client-defined event normalization, correlation, and alert management requirements.
• Configure event rules, alert rules, and automated incident creation workflows.
• Ensure proper CI association and CMDB alignment for incoming cloud events.
• Configure and support integrations between GCP, Pub/Sub, and ServiceNow.
• Implement event enrichment and operational workflows required by support teams.
• Support testing and validation of event processing, alert generation, and incident creation.
• Develop dashboards and operational views to support monitoring and service health visibility.
• Troubleshoot integration, event processing, and alerting issues.
• Support production deployment, stabilization, and continuous platform improvement activities.