Are you passionate about driving digital transformation and delivering solutions that truly make an impact? We are building the next generation of the Federal Student Aid system. This high-profile platform leverages ServiceNow to modernize operations and improve services for millions of students and families. As a ServiceNow Implementation Analyst, you will bridge business needs with technical capabilities to ensure high-quality, scalable solutions.

Note: U.S. citizenship is required for this role.

Basic Qualifications:

4+ years of IT experience with strong background in Program/Project Management

2+ years of experience with Change Management

Experience with ServiceNow configuration and functional analysis

Ability to obtain a Public Trust clearance

BA/BS degree in Information Systems, Computer Science, or related field

Additional Qualifications:

Experience gathering business requirements and translating into functional/technical specifications

Ability to work with technical teams and stakeholders to ensure solution alignment

Excellent oral and written communication skills

Strong time management and problem-solving abilities

U.S. Citizenship required

Flexible work from home options available.