Benefits:

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Customer Service Representatives — are you ready to take your customer service experience and turn it into a challenging and rewarding career in the home services industry? Join our TEAM at Ace Handyman Services!

We are a national leader in home improvement and repair services, built around the needs of our customers. As we continue to grow, we are looking for a highly organized and motivated CSR/Dispatcher to help ensure efficient and smooth daily operations.

In this role, you will handle inbound and outbound calls, educate customers on our services and solutions, and play a key role in managing the daily schedule. You will be responsible for helping customers solve problems and ensuring the right craftsman is matched to the right job.

This is not an entry-level role. Experience in home services, dispatching, or ServiceTitan is strongly preferred.

This is a great opportunity to grow into a leadership role while applying your skills in a fast-paced environment where every day brings new challenges. We offer competitive compensation, strong benefits, and the opportunity to work with a national brand while maintaining a local, team-oriented culture.

If this sounds like the opportunity you’ve been looking for and you meet the qualifications, we want to hear from you!

What We Offer:

$23–$26 per hour + performance bonuses ($300–$800/month)

401(k)

Paid vacation (after 90 days)

Performance bonuses

Company credit card

Advancement and growth opportunities

Regular pay reviews

And more

Job Responsibilities:

Respond to job leads in a timely manner

Handle inbound and outbound calls, converting leads into booked jobs

Coordinate scheduling and dispatching for multiple craftsmen

Utilize ServiceTitan (or similar software) for scheduling and job management

Order materials and coordinate with vendors/suppliers

Follow up with customers and maintain strong relationships

Perform administrative tasks including paperwork and data entry

Support daily operations to ensure a smooth customer experience

Job Requirements:

Minimum 3 years of CSR/Dispatcher experience (home services preferred)

ServiceTitan experience strongly preferred

Experience ordering materials and working with vendors is a plus

Comfortable with sales and customer interactions

Strong organizational and multitasking skills

Excellent communication and problem-solving abilities

Proficient with computers and technology

Team player with the ability to work independently

Preferred Qualifications:

Call center experience

QuickBooks Online or basic accounting knowledge

Background in home improvement, construction, or trades

Sales or marketing experience

Build fun and rewarding career with an industry leader!

Apply now!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.