Benefits:

Company parties

Competitive salary

Opportunity for advancement

Hi Professional Hope you are doing Good

Role: ServiceNow ITSM Certified Architect Location: Remote Experience: 12+ years Visa Status: Any visa except OPT and GC Note: ITSM Certification Mandatory

Job Summary: We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement.

Key Responsibilities:

Define and implement ITSM architecture and strategy

Integrate ITSM with ITOM, observability, and SDLC processes

Provide recommendations for user feedback collection and service enhancements

Collaborate with cross-functional teams to improve service delivery

Ensure best practices, governance, and compliance across ITSM processes

Required Skills:

ITSM Certification (mandatory)

Strong experience in ITSM tools (e.g., ServiceNow)

Knowledge of ITOM, observability, and CI/CD practices

Experience in stakeholder management and solution design