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Technical support agent

Servicio Latam COMX SAS

Technical support agent

Chicago, IL
Full Time
Paid
  • Responsibilities

    Job Description

    LATAM Service, Important Technology Company with a presence in more than 11 countries providing IT support services, Help Desk, preventive maintenance, Installations, Network.

    Requires Systems engineer with more than 1 year of experience in ITIL, Help Desk, on-site support, networks, remote support and backup systems.

    Knowledge of network switches, VLANS, network cabling and wiring diagrams/templates, firewall ports, and P2P communication.

    You must have an advanced level of conversational English.

    Functions:

    Run Windows 10 operating system updates on lab applications typically integrated with instrumentation. Implement Windows-based security, including user/group permissions, file/folder permissions, group policies, local security policies, etc. Assist with lab network infrastructure support. Acts as IT technical support contact for OEM/supplier field service engineers, updating computerized systems. Acts as a liaison for software/hardware related queries, interfacing between customer, business and corporate IT teams. Acts as local SME for local installation and configuration of Empower LAC/e.

    Job Type: Full-time

    Salary: Up to $200.00 per day

    Company Description

    Empresa con casa matriz en Colombia, Mexico y Costa Rica prestamos servicios en más de 11 paises a nuestros clientes de IT.