Summary

Manage production operations, ensuring jobs are completed according to SERVPRO production processes and procedures. Manage and improve customer satisfaction, including the resolution of customer complaints.

Primary Roles/Responsibilities

Lead a team of technicians as they respond to and manage fire, water and mold losses

Communicate with property owners and insurance adjusters

Project estimating, job costing and quality control

Create and/or review job scopes and ensure accuracy and clarity

Ensure job processes and procedures are followed

Network and build relationships with Centers of Influence

Manage production staff as necessary

Oversee or manage storm and large loss jobs

Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance

Necessary Experience/Skill Set

Valid driver’s license with good driving record

High school diploma/GED

Advanced computer skills

3 years’ experience in fire and water restoration industry preferred

Ability to pass a criminal history background check

Effective written and oral communication

Intermediate math skills

IICRC certifications preferred

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawls spaces, attics)

Ability to sit/stand/walk for prolonged periods of time

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning products/chemicals

Ability to travel locally and out of state when necessary

Formal Education/Training

Minimum of HS diploma preferred

Hours

40 hours/week, with the flexibility to work overtime, after-hours and on-call rotation when required