SERVPRO Office Job File Coordinator SERVPRO of Evergreen Park/ South Chicago City - Chicago, IL 60652 Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! SERVPRO® is a national company whose employees provide water and fire emergency response 24 hours a day, for homes and commercial properties when disasters happen. We specialize in residential and commercial disaster cleanup: water damage remediation which consists of water extraction, drying services, and restoration; fire damage cleaning of contents and structure; mold remediation; biohazard/ crime scene cleanup; and inventory, packing and storage services. On-the-job and formal training will be provided, but any experience in the insurance or restoration industry would be a bonus. We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Primary Responsibilities * Receive general phone calls and greet visitors * Receive and dispatch lead calls and job referrals * Perform detailed and accurate data entry, including analyzing dispatch reports * Monitor job file status, work in progress, and audit status * Monitor and ensure client requirements are followed * Review and validate initial field documentation * Create preliminary estimate * Daily job file coordination * Perform job file backup * Maintain internal and external communications * Prepare job file reports

• Complete and review job file documentation for final upload and the audit process * Complete job file audit process * Perform job close-out
• Assist other departments, as needed Position Requirements * 2+ year(s) of administrative or office-related experience * Experience with writing estimates, job file processes, and quality assurance a plus * Experience in insurance or restoration industry environment a plus * Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times * Polite, confident, and excellent customer service skills, including listening and questioning skills * Ability to remain calm and professional during tense or stressful situations * Excellent organizational skills and strong attention to detail * Very self-motivated and goal-oriented * Ability to multi-task * Capability to work in a fast-paced, team-oriented office environment * Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) * Ability to learn new software, including Xactimate® and proprietary software * Minimum of HSD/GED preferred Hours * 40 hours/week, flexible to work overtime when required Please visit our website http://www.servproevergreenparksouthchicagocity.com/to learn more about our company. Job Type: Full-time Experience: * Administrative Skills: 2 years * Quickbooks: 1 year * Insurance: 1 year Education: * High school or equivalent Location: * Chicago, IL 60652 18 hours ago - save job