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Office Assistant

Servpro - Disaster Recovery Team

Office Assistant

Iowa City, IA
Full Time
Paid
  • Responsibilities

    Do you love helping people through difficult situations?

    Then, don’t miss your chance to join our team as a new Office Receptionist. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

    We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership.

    Primary Responsibilities

    Receive, enter calls and beacon properties

    Perform excellent customer service

    Receive general phone calls and greet visitors

    Prepare job folders

    Perform weekly customer call backs

    Prepare written correspondence with customers

    Position Requirements

    2 year(s) of administrative or office-related experience

    Minimum of HSD/GED preferred

    Customer service experience, quality assurance, a plus

    Experience in service industry environment a plus

    Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

    Polite, confident, and excellent customer service skills, including listening and questioning skills

    Ability to remain calm and professional during tense or stressful situations

    Excellent organizational skills and strong attention to detail

    Very self-motivated and goal-oriented

    Ability to multi-task

    Capability to work in a fast-paced, team-oriented office environment

    Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

    Ability to successfully pass a background check

    Job Type: Full-time, 8am - 5pm, Monday-Friday