Reports to: General Manager

Head Housekeeper is a hands-on position responsible for coordinating and overseeing laundry and housekeeping employees. Responsible for training, scheduling and evaluation of personnel while complying with brand standards and company policies. Head Housekeeper will ensure that all brand standards and hotel procedures are met. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

Directly supervises all laundry and housekeeping staff

Supervise the work that room attendants and laundry attendants do and take corrective action in case where staff members’ work is below standard

Inspect rooms for cleanliness and compliance

Act upon guest requests

Check staff levels to ensure department is adequately staffed

Be fully compliant with housekeeping/maintenance brand and corporate procedures

Clean rooms as needed

Move, lift, carry and place objects weighing up to 40 lbs. without assistance and in excess of 40 lbs. with assistance

Create task boards and open housekeeping in morning as needed

Complete monthly inventories for back of house supplies

Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations

Ensures compliance with energy conservation and job safety requirements

Proactively maintain assigned areas and equipment

Frequent standing, walking about the property, bending and stooping

Ensure efficient completion of daily assignments in a timely manner

Report all safety concerns to management

Attend and participate in all mandatory trainings

Flexible with schedule and assignments

Maintain effective performance under pressure

Prepare accurate and timely reports as required

May perform similar duties as requested by supervisor

Requirements:

Good customer service skills

Ability to work independently and with others

Good communication skills

Attention to detail

Ability to lift/carry up to 40 lbs.

Ability to multi task

Displays good initiative

Ability to supervise and motivate employees

Professional demeanor and appearance

Good leadership skills

Must be able to work flexible schedule, including weekends and various shifts

2 years previous hotel/building maintenance experience