Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys

Check out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill

Handle incoming guest phone reservations

Answer inquiries pertaining to hotel services; gives entertainment suggestions and travel directions

Handle all guest complaints or problems to exceed the guest expectations

Handle all guest service requests, makes change

Serve as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages

Conduct security walks

Move, lift, carry and place objects weighing up to 25 lbs. without assistance and in excess of 25 lbs. with assistance

Keep records of room availability and guest’s accounts. Operates front desk software

Maintain a balanced cash/billing drawer

Welcome guests and respond to requests in a prompt and professional manner

Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment

Know how to use office equipment

Know all safety and emergency procedures

Maintain awareness of all rates and incoming rate codes

Setting wake up calls

Printing and delivering notices to guests

Stock linens and supplies at front desk for the following day

Generate automated audit reports for manager’s review

Communicate with the previous and following shifts

Ensure compliance with energy conservation and job safety requirements

Proactively maintain assigned areas and equipment

Ensure efficient completion of daily assignments in a timely manner

Report all safety concerns to management

Attend and participate in all mandatory trainings

Flexible with schedule and assignments

Maintain effective performance under pressure

May perform similar duties as requested by supervisor Requirements:

Good customer service skills

Ability to work independently and with others

Good communication skills

Ability to lift/carry up to 25 lbs.

Ability to give and follow verbal and written instructions

Attention to detail

Ability to multi task

Displays good initiative

Must be able to work flexible schedule, including weekends and various shifts

Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.

Be knowledgeable of the operation of the POS system.

Assist guests with food orders and serve food and beverage items to guest in a friendly, professional and timely manner.

Maintain a clean, organized environment for guests by clearing tables during serve.

Use suggestive selling techniques

Must hold all mandatory certificates based upon brand and area requirements