Reports to: Assistant General Manager
Head Housekeeper is a hands-on position responsible for coordinating and overseeing laundry and housekeeping employees. Responsible for training, scheduling and evaluation of personnel while complying with brand standards and company policies. Head Housekeeper will ensure that all brand standards and hotel procedures are met. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.
Duties include:
Directly supervises all laundry and housekeeping staff
Supervise the work that room attendants and laundry attendants do and take corrective action in case where staff members’ work is below standard
Inspect rooms for cleanliness and compliance
Act upon guest requests
Check staff levels to ensure department is adequately staffed
Be fully compliant with housekeeping/maintenance brand and corporate procedures
Clean rooms as needed
Move, lift, carry and place objects weighing up to 40 lbs. without assistance and in excess of 40 lbs. with assistance
Create task boards and open housekeeping in morning as needed
Complete monthly inventories for back of house supplies
Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Frequent standing, walking about the property, bending and stooping
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings
Flexible with schedule and assignments
Maintain effective performance under pressure
Prepare accurate and timely reports as required
May perform similar duties as requested by supervisor
Requirements:
Good customer service skills
Ability to work independently and with others
Good communication skills
Attention to detail
Ability to lift/carry up to 40 lbs.
Ability to multi task
Displays good initiative
Ability to supervise and motivate employees
Professional demeanor and appearance
Good leadership skills
Must be able to work flexible schedule, including weekends and various shifts
2 years previous hotel/building maintenance experience