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Store Manager

Sethi Management

Store Manager

Fresno, CA
Full Time
Paid
  • Responsibilities

    Reports to: Director of Operations

    General Manager is a hands-on position responsible for the overall success of the hotel while ensuring that all brand standards and hotel procedures are met. Optimize and maximize guest and associate experience. In appearance and demeanor, must set an example for other employee’s. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

    Duties include:

    Comply with all Company and brand policies and procedures

    Coordinates planning and execution of activities with supervisors in regards to time-tables, work schedules, etc.

    Determines the workforce, recruitment and hiring of new staff

    Implementing SOPs optimally in the hotel

    Analyze service and quality issues, identify training needs, insure implementation of training programs and adhere to all training guidelines and policies

    Aggressively pursue revenue goals

    Prepare and manage annual budget; effectively managing and controlling all operational expenses

    Keep accurate hotel sales records and make sure all bills and required records are sent to the corporate office in the manner prescribed by Company policies and procedures

    Enforce company procurement guidelines and seek and implement cost savings strategies

    Provide leadership support and direction to the sales team and take an active role in the hotel’s marketing plan

    Responsible for all hotel cash flow, including petty cash usage and replenishment, safe deposits and withdrawals and bank visits and deposits

    Ensure that the property is inspected at least three times a day, twice directly by himself/herself

    Must have working knowledge of the specific property management systems used at the property

    Ensure good standing in the community by developing and maintaining relationships with all community and civic organizations

    Maintain high standard of hospitality and service by motivating other employees with comprehensive training, well planned meetings and written job descriptions

    Motivate, coach and train team members and set goals and accountability, providing appropriate feedback, rewards and recognition

    Maintain high visibility throughout the property

    Maintain excellent knowledge of local competition and industry trends

    Handle any emergencies at the hotel

    Ensure regular and timely assessment and performance reviews and process all personnel records

    Ensure all associates are trained on emergency and security procedures and policies

    Successfully maintain adequate staffing

    Meet daily with each department supervisor/manager to review prior day’s activities and today’s goals

    Act upon guest requests

    Ensure compliance with energy conservation and job safety requirements

    Maintain effective performance under pressure

    Prepare accurate and timely reports as required

    May perform similar duties as requested by supervisor

    Requirements:

    Good customer service skills

    Ability to work independently and with others

    Good communication skills

    Ability to give and follow verbal and written instructions

    Attention to detail

    Ability to multi task

    Displays good initiative

    Must be able to work flexible schedule, including weekends and various shifts

    Ability to supervise and motivate employees

    Professional demeanor and appearance

    Excellent leadership skills

    AA degree in hospitality or 3 years previous hotel management experience