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Head Housekeeper

Hyatt Place

Head Housekeeper

Gilbert, AZ
Full Time
  • Responsibilities

    Reports to: General Manager

    Head Housekeeper is a hands-on position responsible for coordinating and overseeing laundry and housekeeping employees. Responsible for training, scheduling and evaluation of personnel while complying with brand standards and company policies. Head Housekeeper will ensure that all brand standards and hotel procedures are met. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

    Duties include:

    Directly supervises all laundry and housekeeping staff

    Supervise the work that room attendants and laundry attendants do and take corrective action in case where staff members’ work is below standard

    Inspect rooms for cleanliness and compliance

    Act upon guest requests

    Check staff levels to ensure department is adequately staffed

    Be fully compliant with housekeeping/maintenance brand and corporate procedures

    Clean rooms as needed

    Move, lift, carry and place objects weighing up to 40 lbs. without assistance and in excess of 40 lbs. with assistance

    Create task boards and open housekeeping in morning as needed

    Complete monthly inventories for back of house supplies

    Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations

    Ensures compliance with energy conservation and job safety requirements

    Proactively maintain assigned areas and equipment

    Frequent standing, walking about the property, bending and stooping

    Ensure efficient completion of daily assignments in a timely manner

    Report all safety concerns to management

    Attend and participate in all mandatory trainings

    Flexible with schedule and assignments

    Maintain effective performance under pressure

    Prepare accurate and timely reports as required

    May perform similar duties as requested by supervisor


    Good customer service skills

    Ability to work independently and with others

    Good communication skills

    Attention to detail

    Ability to lift/carry up to 40 lbs.

    Ability to multi task

    Displays good initiative

    Ability to supervise and motivate employees

    Professional demeanor and appearance

    Good leadership skills

    Must be able to work flexible schedule, including weekends and various shifts

    2 years previous hotel/building maintenance experience