Valet Management Team Member

Location: Northport VA Medical Center, Northport, NY

Job Type: Full-Time/ Part-Time

Travel: None

Summary: The Valet Management Team Member assists with daily tasks and operations. Responsible for assisting in the supervision of parking facilities, employees, and valet parking operations, ensuring superior service to all patrons and guests visiting the VA facility. As Management Team Member, you will provide safe, high quality, VIP customer service to every customer to fulfill overall valet parking customer satisfaction for VAMC as needed.

Must provide a current drivers record

Essential Duties and Responsibilities:

• Assist Valet Attendants during peak parking times.
• Completion of the daily and weekly valet parking services usage report. Weekly valet parking services usage reports are handed in on the last workday of each week to the Valet Manager.
• Ensure scheduled Valet Attendants are available for daily operations based on the weekly published schedule.
• When needed, call in standby Valet Attendants to cover for Valet Attendants out sick or support overflow operations to ensure contract performance compliance.
• Receive and investigate any reports of valet parking area violators and / or incidents. Document and report parking area violators and incidents to the VA Police, local law enforcement (as appropriate), Valet Manager, and PM
• Identify and report any suspicious persons, behavior, and / or activity to the on-duty Valet Manager and VA Police, and/or local law enforcement as appropriate.
• At the beginning of each shift, conduct a physical inspection of all physical areas valet parking service is responsible:
• Valet staging areas
• Valet parking areas
• Ensure any shift preventative / normal maintenance for valet parking services is executed.
• Ensure cleanliness and safety of valet staging and parking areas.
• Inspect valet staging/parking areas for hazards, needed maintenance repairs.
• Inspect underway hazard, maintenance, repair, and / or snow removal effort(s) and if progress is impairing delivery of valet parking services, report to PM and designated VAMC contact.
• Resolve any valet staging or parking area minor unsatisfactory conditions.
• Resolve any valet parking services Customer issues.
• For major valet staging or parking area unsatisfactory conditions, document, and report to PM.
• Responsible for ensuring all duties and responsibilities for the Valet Attendant are carried out in accordance with their job description and Company policies.
• Act as a Greeter to respectfully greet customers entering the valet staging area. Greeter responsibilities included.

Adhere to all VA Medical Center policies and procedures regarding parking services.

***** If the vehicle driver refuses to sign the damage acknowledgement, both the Valet Attendant and on duty Valet Manager will sign the second portion of the valet parking ticket and annotate that the vehicle driver refused to sign acknowledging the identified vehicle damage. This action is to protect the VAMC, the Valet Attendant, and the Company from being responsible for car damage for which none of the above mentioned are responsible.

**When valet parking customers request their vehicle retrieval, they must provide their claim ticket. If they cannot provide their claim ticket, the Valet Attendant will notify the VA Police to resolve the release of their vehicle. All vehicles released by VA Police directive without a claim ticket will be noticed in a weekly valet parking services report.

***Under no circumstances will any Seventh Dimension, LLC employee accept tips or gifts for their services. Employees who are discovered accepting a gratuity for their services will be evaluated, counseled, and terminated as determined solely at the Company's discretion.

Minimum Qualifications (Knowledge, skills, and abilities):

• Associate's degree
• Valid U.S. driver's license
• U.S. Citizenship
• Fluent in English
• Pass 5-panel drug testing clearance.
• Pass a criminal background check.
• Clean DMV driving history review.

Physical Demands and Work Environment

While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The essential functions and physical demands described here are representative of those that must be met by an employee to be the best qualified for the position and successfully perform the essential functions of the job.

DISCLAIMER: The listed duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional position specific duties.

Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system.

Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.