THE POSITION

We are looking for a Vice President of Customer Support to join the Sezzle team who will own and drive support outcomes for all Sezzle customers. The right person is going to be a strategic, customer-obsessed leader that will help Sezzle's support function scale as the company grows. This is an exciting opportunity to join a function in a younger stage, working with current leadership to further developing our amazing team of support professionals and processes. 

OUR COMPANY

Sezzle is a cutting-edge fintech company whose mission is to financially empower young consumers. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the hundreds of eCommerce merchants that currently work with Sezzle.

RESPONSIBILITIES:

• Leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support. 
• Provide consistent visibility to customer / operational metrics plus analysis of trends, working closely with the Chief Risk Officer.
• Responsible for Customer Success and Customer Operations KPI's, along with assisting in the prioritization of work and monitoring team performance.
• Set the long-term vision for the Customer Success team by analyzing the current state, identifying areas of improvement and implementing innovative ideas to benefit the customer experience.
• Execute the strategic vision for Customer Success to enhance the experience of our customers
• Develop a relationship with Sezzle leadership, understanding the market and their pain points.
• Advocate for our customers and the customer success team by communicating challenges at the leadership level.

IDEAL SKILLS & EXPERIENCE:

• 5+ years of experience leading customer success team, financial services industry expertise preferred.
• Resilience, flexibility, and positive energy – the ability and passion to go above-and-beyond when needed – embracing a start-up environment.
• Analytical mindset with experience in developing performance and metrics focused team.
• Experience developing, motivating and mentoring a customer success team capable of setting and meeting ambitious goals.
• Experience in scaling a team and building remote teams/offices.
• Strong communication, organization and presentation skills.

ABOUT YOU:

• A+ character. We are team-first here at Sezzle.
• A hard-working mentality. It's early and there is still a lot to build.
• An excellent communicator. 
• A fun attitude. Life's too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

PERKS & BENEFITS:

• Competitive salary and benefits
• Generous stock options
• Medical, dental and vision insurance
• Life and long term disability insurance
• Collaborative workspace
• Commuter benefits, full-stocked kitchen, weekly lunches and much more!
• Headquartered in the North Loop area of Minneapolis with easy access to public transportation and right on the metro line
• The opportunity to join Minneapolis's fastest-growing startup alongside a team of motivated and driven individuals

WHAT MAKES WORKING AT SEZZLE AWESOME?

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, boxers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission. 

Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.