Service Desk Technician - Intern (Part time) Information Technology Sioux Falls, South Dakota Job ID: 20809 ------------ I'm Interested! Description Stinger Ghaffarian Technologies (SGT) has an immediate need for an energetic and dynamic Service Desk Technician Intern in support of the United States Geological Survey (USGS) Earth Resources Observation & Science (EROS) Center (http://eros.usgs.gov/) near Sioux Falls, SD (http://www.siouxfalls.org). SGT offers a competitive salary and benefits package. The Service Desk Technician Intern will join our talented End-User Services (EUS) team within the Technical Support Services Contract (TSSC) / Information Technology Services Division (ITSD). The primary responsibility of this position is to provide imaging desktop systems and installing customer applications. Other duties include providing help desk customer support, staying abreast of new technologies and introducing these new technologies into the environment where they will improve business processes. The work encompasses, but is not limited to-- * Imaging center desktop and laptop systems via SCCM * Ability to install, update and troubleshoot computer/laptop hardware and software. * Troubleshooting repairs/issues or escalating as needed * Perform data cleanses * Document internal procedures * Maintain, track and report project status and metrics * Excellent customer service skills * Windows 7, Windows 8, and Windows 10 experience * Knowledge of personal computers and of computer networks. * Willing to learn the most up-to-date IT methods. * Knowledge of ITIL beneficial. * Follow helpdesk/desktop support best practices (ITIL-centric) to ensure accurate, timely problem resolution. Education: Working on an Associate Degree in Information Technology or related field or equivalent; BS degree desired. Experience: Customer service/technical training experience working in a fast-paced team-oriented, high demand, collaborative environment. The candidate must be able to obtain and maintain a national agency check and background investigation after hire to obtain a badge for facility access and user accounts. This position will be posted to the career opportunities listing on the SGT website (http://www.sgt-inc.com). This position may be filled by a SGT teammate on the TSSC Contract. Please on line. SGT is an equal opportunity employer. EOE/m/f/disabled/veteran. The Equal Employment Opportunity Policy of the SGT is to provide a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. SGT hires and promotes individuals solely on the basis of their qualifications for the job to be filled. SGT believes that employees should be provided with a working environment which enables them to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. I'm Interested!