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Yoga Studio Administrative Assistant for Customer Service and Management

Shanti Hot Yoga

Yoga Studio Administrative Assistant for Customer Service and Management

Culver City, CA
Full Time
Paid
  • Responsibilities

    Shanti Hot Yoga is Culver City's premier luxury hot yoga studio. Our mission is to help you find your Peace.

    We are looking for a responsible, organized, friendly administrative assistant to join the Shanti Hot Yoga team. This is a great position for candidates looking to make a significant impact in a rapidly growing organization!To apply please email talent@shantihotyoga.com a resume and 2 minute youtube video of your qualifications and why you would be a good fit for the team. We will schedule an interview from there. Job Description

    Come in 6 days a week and organize the entire studio's processes including answering phones, checking voicemails, emails, returning phone calls, texts, and in person communication.

    Provide the highest level of exceptional customer service to members, prospective members, and guests

    Share your love of Yoga and Community

    Manage high traffic times of the day and night working with hundreds of customers in person and on the phone

    Sign students into class, manage members accounts, address billing issues, trouble shoot

    Sell yourself and reach sales targets, overcoming objections, and achieving daily and monthly membership sales goals

    Take all new guests on a tour of the studio

    Lead others on the team with clear direction, support, professionalism, and compassion

    Problem solve

    Train other staff

    Ongoing training and quality assurance

    Support management in running the studio

    Order supplies, address maintenance issues, schedule appointments

    Assist with new staff onboarding

    Make appointments

    Support studio's heating system needs

    Diffuse and successfully address customer concerns

    Ability to work opening/closing/mid-day shifts

    Maintain an organized and clean studio and work environment

    Take weekly classes to get to know the space, teachers, and services constantly

    Qualifications

    5 Years as an office administrative assistant

    Teach savvy

    Quick with excel, PDF, docs, Adobe

    Mind Body Online experience preferred but not required

    Minimum of 1 year in customer service

    Experience in Sales preferred but not required

    BA preferred, HS Diploma required

    Interested in health, wellness, and yoga

    Compensation and Job Type:

    Full time role of 40 hours per week

    Requires working nights, weekends, holidays.

    Health Insurance Benefits after 90 days for full time employees

    Retirement plan coming soon!

    Hourly plus bonus

    90 day trial period

    Please do not call about this position. You're welcome to come take a class, we encourage it!