Yoga Studio Administrative Assistant for Customer Service and Management
Shanti Hot Yoga is Culver City's premier luxury hot yoga studio. Our mission is to help you find your Peace.
We are looking for a responsible, organized, friendly administrative assistant to join the Shanti Hot Yoga team. This is a great position for candidates looking to make a significant impact in a rapidly growing organization!To apply please email talent@shantihotyoga.com a resume and 2 minute youtube video of your qualifications and why you would be a good fit for the team. We will schedule an interview from there. Job Description
Come in 6 days a week and organize the entire studio's processes including answering phones, checking voicemails, emails, returning phone calls, texts, and in person communication.
Provide the highest level of exceptional customer service to members, prospective members, and guests
Share your love of Yoga and Community
Manage high traffic times of the day and night working with hundreds of customers in person and on the phone
Sign students into class, manage members accounts, address billing issues, trouble shoot
Sell yourself and reach sales targets, overcoming objections, and achieving daily and monthly membership sales goals
Take all new guests on a tour of the studio
Lead others on the team with clear direction, support, professionalism, and compassion
Problem solve
Train other staff
Ongoing training and quality assurance
Support management in running the studio
Order supplies, address maintenance issues, schedule appointments
Assist with new staff onboarding
Make appointments
Support studio's heating system needs
Diffuse and successfully address customer concerns
Ability to work opening/closing/mid-day shifts
Maintain an organized and clean studio and work environment
Take weekly classes to get to know the space, teachers, and services constantly
Qualifications
5 Years as an office administrative assistant
Teach savvy
Quick with excel, PDF, docs, Adobe
Mind Body Online experience preferred but not required
Minimum of 1 year in customer service
Experience in Sales preferred but not required
BA preferred, HS Diploma required
Interested in health, wellness, and yoga
Compensation and Job Type:
Full time role of 40 hours per week
Requires working nights, weekends, holidays.
Health Insurance Benefits after 90 days for full time employees
Retirement plan coming soon!
Hourly plus bonus
90 day trial period
Please do not call about this position. You're welcome to come take a class, we encourage it!