Job Description

Customer Service Representative -Shasta Industries We are looking for a Customer Service Representative to join in on the fun in our Customer Care Department. The ideal candidate will have customer service and call center experience. The Customer Service Representative will be responsible to: * Answer incoming customer calls regarding general pool maintenance and various service-related issues. * Accurately enter appropriate information on each call taken into computer system. * Follows up on a regular and as-needed basis with customers, and schedulers and or field service operations on all open and unresolved customer contacts. * Document customer contact through appropriate process while working closely with dispatch/scheduling personnel providing accurate information in a timely manner. * Utilize strong customer service skills to provide assistance in a timely manner. We are seeking someone with: * 2+ years' of customer service and call center experience * High School diploma or equivalent * Excellent data entry and PC skills. Proficient with Microsoft Office (Word/Outlook) * Excellent phone etiquette, strong interpersonal communication and customer service skills to convey a positive, professional image with internal and external customers. Bi-lingual preferred. * Detail oriented with strong organizational skills to handle multiple responsibilities * Motivated, self-starter, quick learner, with excellent follow-up skills * Flexible and adaptable with the ability to work independently with minimal supervision to effectively use resources to complete tasks and resolve issues. Company Description Think SHASTA First! We serve families to enhance lives, because we believe in bringing people together and we are looking for people who believe in what we do! Founded in 1966, Shasta continues to remain Arizona's most experienced pool builder and valley's only Master Pools Guild member, committed to delivering innovative outdoor environments built to last.

Company Description

Think SHASTA First! We serve families to enhance lives, because we believe in bringing people together and we are looking for people who believe in what we do! Founded in 1966, Shasta continues to remain Arizona’s most experienced pool builder and valley’s only Master Pools Guild member, committed to delivering innovative outdoor environments built to last.