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Guest Service Coordinator

Shear Ego Salon & Spa

Guest Service Coordinator

Rochester, NY
Full Time
Paid
  • Responsibilities

    As a Front Desk Receptionist, you will represent Shear Ego! You will be the first and last person that clients interact with; as such, your primary responsibility is to ensure quality customer service by creating an enjoyable experience for all visitors.

    If you think you are the candidate that we are looking for, with a positive, "can-do" attitude, and the ability to adapt to a fast-paced work environment, we invite you to join us in taking that next step in your career!

    Duties & Responsibilities:

    Provide above-and-beyond customer service, including greeting visitors in a friendly manner and responding to questions

    Perform and maintain daily operations, including but not limited to:

    coordinating 40+ service providers' schedules and appointments

    checking in and checking out guests for their service

    scheduling appointments in-person and over the phone

    opening and closing the salon

    maintain tidy salon appearance; cleaning shelves and waiting area

    learn Shear Ego menu of services- Salon, Spa, & the Men's Club

    Adhere to Shear Ego policies and procedures

    Follow dress code and be neat in appearance

    Opportunity to become Team Lead for those who show initiative

    Requirements:

    Must have prior experience in customer service

    Preferred experience as a receptionist, administrative assistant, front desk associate, and/or coordinator

    The ability to multitask and attention to detail is important in this role

    Positive, energetic, personable, professional

    Excellent work ethic and teamwork

    Perks & Benefits:

    Employee discounts

    Competitive wages

    401K after 1 year'

    '

    COVID-19 Precaution(s):

    Personal protective equipment provided or required

    Social distancing guidelines in place

    Sanitizing, disinfecting, or cleaning procedures in place