Job Description

WHAT WE DO

At Shef, we are building a marketplace for home cooks. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef.

We are committed to reimagining home cooking regulations around the country to help put people back to work following the COVID-19 pandemic and have raised nearly $30M from investors including Andreessen Horowitz, Y Combinator, Craft Ventures, and M13, as well as founders and executives from Instacart, TaskRabbit, StubHub, AngelList, Lyft, Airbnb, and Yelp. We have a ton of exciting work ahead of us and are excited to have you join us!

ROLE

We are looking for an operationally-minded teammate to execute on the day-to-day on-the-ground operations. You will ensure deliveries safely make their way from shefs to consumers and serve as the face of Shef to shefs in our markets. The ideal candidate is an excellent executor and communicator, and is passionate about bringing delicious, authentic food to their local market!

YOUR RESPONSIBILITIES

• Ensure clean receipt of deliveries from shefs, and execute on sending deliveries off with third-party logistics providers
• Innovate, test, and measure success of operational efficiency initiatives - create SOPs for initiatives that prove positive enough to become a national standard and help roll-out such initiatives across the country
• Execute on national company standards, set forth by GMs
• Provide educational and data-driven insights for shefs who visit the hub
• Serve as the face of Shef on the ground, particularly to shefs who drop off at the hub
• Manage hub-level inventory
• Utilize tools including ReTool, Slack, Google Sheets, Zendesk, etc in order to communicate with all stakeholders

QUALIFICATIONS:

• HIGH SENSE OF RESPONSIBILITY: you take responsibility for implementing all aspects of operational standards
• EXTREME RELIABILITY: you are on-time, all the time, and you ensure balls do not get dropped
• OPERATIONALLY SAVVY: you execute, execute, execute. You have a high level of attention to detail, you ensure every delivery goes out on time and in good condition, you maintain food safety rules, etc.
• OPERATIONAL STRATEGY: You identify and reduce operational variances around the hub to streamline operations. You innovate and test, and can measure results of various initiatives you implement on the ground.
• COMMUNICATIONS: you keep in regular communication with your GM; you know when to escalate and when to keep your GM in the loop so there are no surprises.
• PROBLEM SOLVING: when a logistics provider doesn't show up, when an order goes missing -- you can follow SOPs cleanly -- and also come up with a solution if an SOP doesn't exist
• COACHABLE ON TECHNOLOGY & DATA: you can learn to manage all tools with minimal error; can debug where necessary (retool, slack, etc). You can learn to read dashboards to understand your performance, and use numbers to make decisions.
• SEEK TO SERVE: You’re a great representation of Shef’s values towards our shefs. You’re our key person on the ground, and the ultimate host.
• You’re able to BE ON YOUR FEET FOR 8 HOURS a day

PREFERRED QUALIFICATIONS (NOT REQUIRED):

• Hospitality experience or customer service experience
• Has a vehicle / can drive

IMPORTANT: This can be a full-time or part-time position. Some schedule flexibility may be needed to assist on weekends and earlier / later hours that reflect peak support times for our Shef community. This position is in-market and on-site.

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At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life.

Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.

For individuals who require an accommodation during the interview process, please advise your company contact.

Company Description

At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life. Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity. For individuals who require an accommodation during the interview process, please advise your company contact. Job Types: Part-time Pay: $22.00 per hour COVID-19 considerations: All drivers and hub managers must wear masks when interacting at our hubs. We have cleaning supplies to keep our areas clean and have hand sanitizer for regular use.