Job Description

The Client Services Supervisor will drive growth by providing exceptional customer service to our caregivers and clients.  Recruiting, sourcing and scheduling caregivers is essential to the daily role.  Developing strong relationships with clients and caregivers while maintaining schedules in a fast-paced competitive environment.  This role is challenging and rewarding as we expect this position to be promoted in 6-18 months to the Executive Director of the office.  

·      Base Salary $40,000-$50,000

·      Total Income $55,000-$75,000

·      Monthly commission with no cap, rapid promotion opportunities

RESPONSIBILITIES:                             

• High volume recruitment to nurses and caregivers 
• Problem resolution with best-in-class compassionate customer service
• Drive business growth through recruitment, staffing, and retention to provide the highest quality homecare 
• Maintains excellent rapport and interpersonal relationships with clients and caregivers
• Targeted sourcing and recruitment to exceed specific client service request 
• Effective communication with all referral sources, clients and caregivers
• Willing to work in a team atmosphere with all departments and stakeholders
• Prepare recruitment and scheduling reports as requested

QUALIFICATIONS:

• Bachelor’s degree strongly preferred 
• Prior experience in customer service, sales, recruiting or management preferred
• Prior experience in home care industry is a plus 
• Exceptional verbal and written communication skills
• Able to prioritize daily task and handle multiple responsibilities
• Build and maintain strong relationships with referral sources, caregivers and clients
• Proficient in Microsoft word and excel, knowledge in suite 
• Must be able to work after hours and share on-call rotation amongst team

BENEFITS:

• Health Benefits
• Life Insurance
• Paid Holidays 
• Access to State-of-the-Art Electronic Scheduling and Charting 
• Employee Rewards Program 
• Significant Employee Discounts at Hundreds of Major Retailers
• Supportive Team Environment 
• Rapid Opportunity for Growth and Promotions within the Organization

IF YOU FEEL THE CLIENT SERVICE SUPERVISOR POSITION IS A GOOD FIT, PLEASE SUBMIT YOUR RESUME TO HIRING@SHELBYHEALTHCARE.COM

Company Description

Shelby Healthcare is a local Oklahoma based, family-owned business with over four decades of combined home care experience. We are an innovative and thoughtful provider in home based care. We put a focus on long term solutions while finding the best outcomes for each of our patients needs. At Shelby, we believe in a dynamic culture where our employees are honored to be an integral part of the patient care team. Our mission is to serve our communities by providing the highest quality clinical care. We take pride in delivering patient-focused outcomes from the comfort and independence of home. At Shelby, we value building genuine relationships with our clients and exceeding their care expectations.