Benefits:

401(k)

Competitive salary

Job Title: Shelter Security Staff

Reports To: Program Manager / Site Supervisor

Position Summary:

The Shelter Security Staff is responsible for ensuring a safe, orderly, and welcoming

environment for all clients, staff, and visitors. Security staff play a key role in maintaining

the integrity of shelter operations by monitoring activity, de-escalating conflicts, enforcing

rules, and providing a supportive presence. Ideal candidates will be reliable, observant, and

skilled in conflict resolution.

Key Responsibilities:

Access Control & Site Monitoring

• Greet and monitor all individuals entering and exiting the shelter.

• Conduct bag checks and pat-downs in accordance with site policy and trauma-informed practices.

• Screen for banned items such as drugs, alcohol, and weapons; refer clients to use

amnesty lockers for safe storage when appropriate.

• Document and report all confiscations to the Program Manager or designated

supervisor.

Rounds & Surveillance

• Conduct hourly security rounds of both the interior and exterior of the facility.

• Ensure all entrances, exits, and emergency pathways remain secure and

unobstructed.

• Observe and report any suspicious behavior, safety concerns, or maintenance

issues.

De-escalation & Conflict Management

• Use non-violent, trauma-informed de-escalation techniques to manage conflict and

promote a calm environment.

• Intervene promptly in incidents involving disruptive or unsafe behavior.

• Work collaboratively with shelter staff to support crisis intervention efforts.

Policy Enforcement & Client Support

• Enforce shelter rules and client restrictions, including curfew adherence, room or

bed restrictions, and behavioral agreements.

• Assist in documenting rule violations, behavioral incidents, and client exits.

• Provide respectful guidance to clients regarding expectations and consequences,

maintaining professionalism at all times.

General Support & Additional Duties

• Assist with food service during meal times, including setup, distribution, and clean

up.

• Help organize storage areas, donations, and common spaces as needed.

• Support shelter operations by providing coverage during staff breaks or transitions.

• Respond to emergencies, including medical or fire incidents, according to

established protocols.

• Participate in staff trainings, meetings, and drills.

Qualifications:

• High school diploma or equivalent; security or human services background

preferred.

• Strong observational skills and the ability to respond calmly under pressure.

• Experience or training in de-escalation, conflict resolution, or crisis intervention is

highly desirable.

• Ability to work independently and as part of a team in a fast-paced environment.

• Must be able to stand, walk, and perform physical tasks for extended periods.

• Flexibility to work evenings, weekends, overnights, and holidays as needed.