Status: Part-Time, Non-Exempt **
Pay Rate:** $20.50/hour **
Schedule:** Monday-Thursday: 11:00am-3:00pm (Friday-Sunday: Off)

Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, laundry services, and maintaining the cleanliness of the facility. This role also requires crisis intervention and trauma-informed service delivery.

Essential Duties and Responsibilities:
Shelter Support
Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness

• Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
• Encourage and discuss progress toward housing with shelter guests
• Assist with shelter setup and maintenance
• Assist with general cleanliness and safety of facility including emptying trash cans and cleaning up spills
• Assist with receiving and verifying orders from vendors, completing tally sheets
• Perform laundry services
• Post and update signs and service calendars
• Audio Equipment set up and monitoring
• Assist in the organization of supplies and facilities needs
• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration
Goal: Support administrative duties for program services

• Assist with keeping detailed daily summary sheets
• Assist with record keeping and reporting

Miscellaneous

• Attend staff meetings and training workshops as needed
• Assist with guest services and program activities if necessary
• Complete ad hoc projects as appointed by Supervisor

**
Requirements:**

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed

General

• A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department's needs
• Detail-oriented and computer proficiency in Microsoft Word and Excel required
• Fluency in Spanish is of significant value

Physical Requirements

• Answer and respond to phone queries
• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.