Job Description

We are seeking a Shipping and Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues as well as coordinate outgoing shipment activities. Schedule is 30 hours per week, Monday through Thursday. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Assemble, address, stamp, and ship merchandise or material
• Pack, verify, and record outgoing merchandise or material
• Arrange appropriate transportation of products
• Assist customers with shipping inquiries
• Perform other administrative duties as assigned

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Previous experience in shipping, logistics, or other related fields
• Ability to handle physical workload and heavy lifting (lift 30-40 lbs)
• Ability to thrive in fast-paced environment
• Strong organizational skills
• Loves problem solving

Company Description

Sheltered Co. is the innovation of Pamela Hunter, a mother of 3, born altruist, and general celebrator of human goodness. There is no person she wouldn’t like to help, and Sheltered Co. allows her to do exactly that. We’re dedicated to shattering the stigma that weighted blankets are sterile, clinical and only for those in hardship. Weighted blankets are amazing and for everyone: who couldn’t use a good hug after a long day? Likewise, our blankets are not only natural and handcrafted, but also beautiful.