Shepard Bros., a premier family-owned manufacturer and supplier of specialty chemicals and services to a variety of industries in the Western United States, has an immediate opening in our La Habra, CA facility. The role is Transaction Specialist. We are seeking a candidate with excellent communication skills (verbal and written), dynamic interpersonal skills, and high emotional intelligence. Our ideal candidate will be articulate and diplomatic with an eye for detail and error minimization. The position offers a competitive compensation package along with career growth potential. Responsibilities: • Work with the Shepard Bros. enterprise resource planning system to enter sales orders based on information provided by customers and the company sales force • Generate documentation for orders to inform the Production Planner of product requirements, sales personnel of customer ordering activity, and the Shipping department of order fulfillment requirements • Maintain customer product list, pricing, freight terms, and tax status • Provide order and billing history to customers and Sales Representatives as requested • Communicate with Sales Representatives via phone and e-mail to resolve delivery and billing issues using conflict resolution skills • Communicate with Production Planning, Sales, and Shipping department personnel to process customer orders • Supply certificates of analysis and material safety data sheets to all new customers and to any current customers that may request them to provide necessary hazardous information concerning the products • Follow all company procedures and policies • Maintain professional relationships and diplomacy with vendors, customers, co-workers, and management Qualifications: Requirements • Ability to read, write, and speak English. Knowledge of Spanish is a plus • Proficient level of skill in Microsoft Office • Possess good organizational skills, the ability to prioritize work and time management • Possess a high standard of work ethic to ensure the confidentiality of company information • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to work with internal and external customers, resolving problems in an acceptable manner to ensure customer satisfaction • Willingness to work overtime as needed Physical Demands • While performing the duties of this job, the employee is regularly required (and not limited to) to sit, speak on the phone, perform data entry on a PC, file, and attend meetings • The employee must occasionally lift and/or move up to 10 pounds Education & Experience Requirements • A Bachelor of Science or Bachelor of Arts degree is preferred but not required. • One to two years of experience working in customer service and/or experience with chemicals is preferred but not required Compensation: $22 - $24 hourly

• Work with the Shepard Bros. enterprise resource planning system to enter sales orders based on information provided by customers and the company sales force • Generate documentation for orders to inform the Production Planner of product requirements, sales personnel of customer ordering activity, and the Shipping department of order fulfillment requirements • Maintain customer product list, pricing, freight terms, and tax status • Provide order and billing history to customers and Sales Representatives as requested • Communicate with Sales Representatives via phone and e-mail to resolve delivery and billing issues using conflict resolution skills • Communicate with Production Planning, Sales, and Shipping department personnel to process customer orders • Supply certificates of analysis and material safety data sheets to all new customers and to any current customers that may request them to provide necessary hazardous information concerning the products • Follow all company procedures and policies • Maintain professional relationships and diplomacy with vendors, customers, co-workers, and management